Refund policy

30-Day Money-Back Guarantee

We stand behind everything we sell. If you are not completely satisfied with your purchase for any reason, contact us within 30 days of receiving your order and we will make it right. No hoops. No hassle.

HOW TO REQUEST A REFUND
Email us at support.Virella@gmail.com with your order number and reason for the return. Our team will respond within 3-4 business days with next steps. Once your return is approved, your refund will be issued to your original payment method within 5-7 business days.

CONDITIONS
Items must be returned in their original condition. We do not accept returns on items that are heavily damaged due to misuse. Digital products and downloadable items are non-refundable once accessed.

DAMAGED OR INCORRECT ORDERS
If your order arrived damaged or you received the wrong item, contact us immediately at support.Virella@gmail.com. We will send a replacement at no extra cost or issue a full refund, whichever you prefer.

SHIPPING COSTS
Original shipping charges are non-refundable unless the return is due to our error. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

STILL HAVE QUESTIONS?
Reach out to our support team at support.Virella@gmail.com. We are here to help and will always do right by you.